Privacy Policy

Last updated: January 2025

1. Information We Collect

We collect information you provide directly, including your name, email address, phone number, and account details. We also collect transaction data, KYC documents, and usage information to provide our financial services.

2. How We Use Your Information

Your information is used to:

Process transactions and maintain your account
Verify your identity (KYC/NIN/BVN checks)
Send transaction notifications and service updates
Detect and prevent fraud
Comply with legal and regulatory obligations

3. Data Sharing

We do not sell your personal data. We may share your information with:

Payment processors and financial partners necessary to complete transactions
Verification services for KYC compliance
Law enforcement or regulators when required by law

4. Data Security

We implement bank-grade encryption, secure session management, and regular security audits to protect your data. However, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your data as long as your account is active and for a period afterward as required by financial regulations. You may request deletion of your data subject to legal obligations.

6. Your Rights

You have the right to access, correct, or delete your personal data. Contact our support team to exercise these rights.

7. Contact

For privacy-related inquiries, contact us at support@vorapay.ng or through our support page.